Interview with a founder


SwipeGuide CEO

Willemijn Schneyder-Valbracht

1. In one sentence, what does your company offer and who do you target? We empower machine operators in food and beverage manufacturing with a platform for digital standard work. SwipeGuide empowers them to capture and scale the critical operational knowledge they need to unlock performance improvements across teams, lines, and plants.

2. How did you make your way into the world of SaaS and start your company? SwipeGuide was born out of a frustration of how user-hostile current technical documentation and work instructions are for generations born and raised on new technologies. And how tribal and paper knowledge holds the improvement potential of processes and products hostage. Before SwipeGuide, I owned a growth agency that created growth through new value propositions. Our focus was on leveraging new technologies with products and services to drive and change behaviours. When I met Daan Assen, a learning expert and fellow serial entrepreneur, I knew we had the perfect opportunity to change the world of instructions and knowledge sharing together.

3. SwipeGuide is now recognised as a thought leader of digital work instructions' software. When SwipeGuide started, the market was very early. How did you navigate and attract interests from early adopters? We focused on a state of the art demand generation engine from day one, anchored on hero content created together with early-stage customers. Our open collaboration with customers has turned into a community for manufacturers and operators to exchange insights and experiences and is the backbone of our commercial strategy.

4. How did you define and build a competitive advantage for SwipeGuide? Through a radical focus on value creation and value abstraction and ….ignoring distractions ;)

5. Land & expand is an important strategy for SwipeGuide. What are your lessons & learns from practising this go-to-market approach? We owe the success of our Land and Expand strategy to the clear and immediate impact our product makes on manufacturing operations. As we’re implemented in an organisation, we can count on the fact that employees will see these benefits and help drive adoption through WoM. Our platform then accelerates this process with features like Knowledge Sharing that facilitate the digital transfer of critical operational knowledge across a company’s lines, teams, and sites.

6. As a female founder, you work in male-dominated environments of tech startups and manufacturers. Do you experience challenges caused by gender differences? How do you overcome the challenges? Absolutely. I encounter gender bias every day, and so do all the women in our company. Authority is naturally accredited to men in the tech & engineers’ world. Staying true to myself, leaving my ego at the door, and focusing on the company results that matter is how I overcome these challenges. As a team, we embrace the concept of ‘Go Positive’. This means we use framing and focus on the change we want to see, stimulate the conversation, and contribute to awareness. Everyone on the SwipeGuide team, of all genders, embraces this concept and contributes. Moving forward, I would like to be able to coach the Swipees on my team more on how to deflect unwanted remarks and behaviours in a way that keeps their perception of self strong.

7. There is no easy path to success. What was the biggest challenge you went through, and what was your most significant achievement? It is tough to guide our organisation and people through the growing pains of scaling a young technology company. But our technology has scaled to 150 factories in 74 countries in just two years, purely based on Word of Mouth inside our customers’ factories. That’s a fantastic accomplishment. But really what I’m most proud of is the community that we’ve built around SwipeGuide. Our users take the initiative to share their experiences with our product and explain all the use-cases where we’ve added value to their operations. In a nutshell, our platform is successful, because we’ve organically grown a community of evangelists across our customer base. To me, that’s the ultimate win.

8. The Covid-19 pandemic caused a lot of uncertainties and risks, but also opportunities. How is SwipeGuide doing during this particular period? How do you mitigate risks and seize opportunities? Despite the obvious setbacks, we’ve managed to make the most of a negative situation. COVID-19 has accelerated the rate of digital transformation in the manufacturing industry, as companies hurry to embrace new tools to improve workforce safety and production continuity. With this in mind, we initiated a number of initiatives to rapidly add value for our customers and prospects, based on what they need the most. From communication and outreach initiatives, like bi-weekly webinars and a customer roundtable program, to fast-tracking features and integrations that help operators and field service engineers work safely - SwipeGuide has made it a priority to execute strategies that promote connectedness and deliver real impact to the factory floor. And it’s paid off - we’ve more than doubled our revenues this year.

9. As a CEO, what do you know now that you wish you had known in the beginning? The sunk cost of opportunity thinking and how difficult it is to weed that out of a highly result-driven team. In hindsight, we should have said “No” so much more early on.

10. What advice would you give to other founders in the B2B SaaS industry? Enjoy the journey you’re on because you’re gonna be on it for a while! You need perseverance. Always have the now, near, and future in mind because the journey is one big contingency plan. Crowd-source the vision, and you’ll end up creating more value than you ever imagined at the start.